Hang ups

Hang Ups summarize the total number of hangups in the application for the time period selected, what percentage of the total calls were hangups and how many of the hang ups were "short calls" as determined by the threshold set by the user (gear icon). 

Below the time period selection displays the dialog state callers were in when the call ended via hangup.

No Match will increment when the caller speaks something that the recognition engine does not have in grammar.

No Input will increment when the caller speech is not detected.