Timeline

This widget shows the active callers in the system by 5-minute intervals for the time period selected. A vertical line is drawn noting the current time. 

The time period options are:

Today: A 24 hour period starting at Midnight and ending at 11:59pm

Today vs Yesterday: A view showing the active callers in 5-minute increments for yesterday as compared to today.

Today vs. Last ____day: A view to show the calls for today and the calls for the same day of the week from the previous week.

Below the chart, the timeline narrative will highlight peak calls and lowest active callers for the time period selected.  This narrative updates at the end of a complete hour.  All narratives are based on the application time zone.